Privacy in plain English.
Last updated July 2026 · this is what we actually do with your data.
Pearl is an AI receptionist and CRM for US home-service businesses. It answers your calls and texts, books jobs into your calendar, and keeps your leads and customers organized. This policy explains what we collect, what we never do, and how we handle data from connected services like Google Calendar.
What we collect
- Your business profile (name, address, services, hours, pricing) — so Pearl can answer your phone correctly.
- Calls and SMS routed through your Pearl number — recorded, transcribed, and stored in your dashboard.
- Customer contacts you import or that callers create — to build your CRM.
- Calendar events, when you connect a calendar — so Pearl can book, reschedule, and confirm appointments.
- Receipts and photos you upload — extracted with OCR and stored in your account.
- Standard logs (IP, browser, timestamps) — for security and debugging.
Google Calendar & Google API Limited Use
Pearl's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. When you connect your Google Calendar, Pearl accesses your calendar events solely to create, read, and update the appointments you book through Pearl. We do not sell this data, use it for advertising, or transfer it to others except as needed to provide the scheduling feature you asked for. We do not use Google Calendar data to train generalized AI or machine-learning models. You can disconnect your Google account at any time in your Pearl settings, which revokes Pearl's access to your calendar.
What we do not do
- We never sell your data, your call recordings, or your contacts. Ever.
- We don't train shared or generalized AI models on your call audio, transcripts, or calendar data.
- We don't use data from Google APIs for advertising or transfer it except to provide the feature you requested.
- We don't share data with marketing companies, ad networks, or insurance brokers.
Subprocessors
- Twilio — phone numbers, voice, and SMS transport.
- ElevenLabs — text-to-speech for Pearl's voice.
- Deepgram — speech-to-text for caller audio.
- Anthropic (Claude) — the LLM that decides what Pearl says.
- Google — Calendar API, when you connect your Google account.
- Railway / Cloudflare — hosting and object storage.
- Resend — transactional email.
Each is bound by its own data-processing terms. We pick subprocessors that don't train on customer data by default.
Your rights
- Export everything as CSV anytime — clients, calls, jobs, receipts.
- Delete your account and we wipe your data within 30 days.
- Disconnect Google Calendar at any time from settings; this revokes Pearl's access immediately.
- If you're a caller (not a Pearl customer) and want a recording deleted, email us with the date and number.
Contact
Privacy questions or data requests: hello@pearlcrm.app.