Terms without the boilerplate.

Pearl is software-as-a-service that answers your phone, schedules jobs, and helps you find unbilled revenue. You use it; we keep it running. You own your data; we operate the platform.

• Pearl is in early access. Early-access customers are invoiced manually once a month and lock in launch pricing for life.
• Twilio phone numbers, SMS, and voice minutes are billed by Twilio directly. We don't mark them up.
• Late payment: if an invoice goes 30+ days unpaid we'll pause your account (your data stays intact for 90 days).

• One Pearl account per business. Don't resell Pearl as your own service.
• Outbound calling (Cascade, callbacks) must comply with TCPA and your state's rules. Pearl's defaults are strict; loosening them is on you.
• Don't use Pearl for collections, debt enforcement, or anything that requires Mini-Miranda compliance — we're not built for that.
• Don't use Pearl for political campaigns, lead generation for unrelated industries, or robocalls.

• No contract, no early-termination fee. Cancel anytime from settings or by emailing us.
• Forwarded numbers: dial ##002# on your cell to undo carrier forwarding.
• Ported numbers: we'll help you port back to your carrier or another provider.
• Data export: full CSV export available before and after cancellation, for 90 days.

Pearl is a tool. It will occasionally make mistakes — misunderstand a caller, mis-book a slot, send the wrong SMS. We work hard to minimize these and you can review every call before it converts to a paying booking. Pearl's aggregate liability for any claim is limited to the fees you paid in the prior 12 months. We're not liable for lost revenue, missed appointments caused by integrations failing, or downstream consequences of AI errors. You agree to indemnify us if a customer of yours sues over how you used Pearl.

If we change these terms in a way that affects you materially, we'll email you 30 days before the change takes effect. Continued use after that means you accept the new terms.

Questions: hello@pearlcrm.app.